Refund policy

Effective Date: June 10, 2026

Thank you for shopping with Kanakadurga Collections.

We strive to provide high-quality products and a seamless shopping experience. Please read our Return, Refund & Exchange Policy carefully before placing an order.

Return & Exchange Eligibility

We accept return or exchange requests only under the following circumstances:

  • The product received is damaged during transit.

  • The product received is defective.

  • An incorrect item was delivered.

  • The product has a manufacturing defect.

For hygiene, quality control, and product integrity reasons, returns or exchanges may not be accepted for reasons such as:

  • Incorrect size selected by the customer.

  • Change of mind after purchase.

  • Personal preference regarding color, design, fabric, or texture.

  • Minor variations in color due to photography, lighting, or screen settings.

Customers are advised to review product descriptions, size details, and images carefully before placing an order.

Mandatory Unboxing Video Requirement

To report a damaged, defective, or incorrect item, customers must record a continuous unboxing video while opening the package.

The video must:

  • Clearly show the sealed package before opening.

  • Display the shipping label and order details.

  • Capture the complete unboxing process.

  • Clearly show the product and any defect or damage.

  • Be continuous and unedited without cuts or modifications.

Claims submitted without a proper unboxing video may not be eligible for review.

Return / Exchange Process

Step 1: Contact Us

You must contact us within 48 hours of delivery to initiate a return or exchange request.

Please provide:

  • Order Number

  • Reason for Return or Exchange

  • Photographs (if applicable)

  • Complete Unboxing Video

Contact Details:

Phone / WhatsApp: +91 97000 41777

Email: kanakadurgacollection@gmail.com

Step 2: Request Review

Our support team will review your request and respond within 2–3 business days.

Step 3: Product Return

If the request is approved:

  • The customer must securely pack the item in its original packaging.

  • The return address will be shared by our support team.

  • The product must be returned unused, unwashed, and with all original tags attached.

Step 4: Inspection

Once the returned product is received, it will undergo a quality inspection.

Approval of refunds or exchanges is subject to successful inspection and compliance with this policy.

Refund Policy

If a refund is approved:

  • Refunds will be processed to the original payment method used during purchase.

  • Processing may take 5–10 business days, depending on your payment provider or bank.

  • Shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Exchange Policy

If an exchange request is approved:

  • The replacement product will be shipped after successful inspection of the returned item.

  • If the requested replacement is unavailable, customers may choose an alternative product of equal value or request a refund.

Non-Returnable & Non-Refundable Items

The following items are not eligible for return, refund, or exchange:

  • Products damaged due to misuse, improper handling, or washing.

  • Products returned without original tags or packaging.

  • Customized, altered, or specially ordered products.

  • Gift cards or promotional items.

  • Clearance, sale, or discounted products (unless damaged or defective).

  • International orders, except where required by applicable law.

Important Notes

  • Kanakadurga Collections reserves the right to reject any request that does not comply with this policy.

  • Customers are responsible for ensuring returned products are packed securely.

  • We recommend using a trackable courier service when returning products.

  • Minor thread variations, embellishment displacement, weaving irregularities, or handcrafted variations are not considered manufacturing defects and are part of the uniqueness of traditional ethnic wear.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team.

Phone / WhatsApp: +91 97000 41777

Email: kanakadurgacollection@gmail.com